Help Center / FAQ's
Frequently asked questions
Product
Each product page includes a size guide with measurements for chest, length, and fit notes.
We recommend comparing your body measurements to the guide rather than choosing based on your usual size from other brands.
If you are between sizes, choose the larger size for a more relaxed fit or the smaller size for a closer silhouette.
Wash cold with similar colours and avoid harsh detergents or bleach.
Turn garments inside out before washing to protect the fabric surface and any detailing.
Air dry or tumble dry on low. Iron on low heat if needed, avoiding direct heat on prints or labels.
Vorcota releases are planned in limited quantities and announced ahead of time on our website and newsletters.
Once a drop goes live, pieces are available while stock lasts. We do not restock every style immediately.
Join our mailing list or follow our updates to know when the next drop is scheduled.
Delivery
We currently deliver across India through our partnered courier network.
Delivery availability may vary for remote pin codes. Enter your pin code at checkout to confirm serviceability.
Orders are dispatched from our fulfilment centre after quality inspection and packing.
You will receive a confirmation once your order has been handed over to the courier.
Complimentary standard shipping is available on prepaid orders across India.
Express delivery options, where available, are shown at checkout with the applicable charge.
Standard delivery typically arrives within 5–7 business days after dispatch.
Express delivery is estimated at 2–3 business days, depending on your location and courier capacity.
We work with trusted logistics partners to dispatch and deliver your order.
The courier handling your shipment is assigned at dispatch. Tracking details are shared by SMS and email once the order is on its way.
Order
Browse the collection, select your size, and add items to your bag.
Proceed to checkout, enter your delivery details, and complete payment to confirm the order.
Orders can be modified or cancelled only before they enter the packing stage.
Contact us as soon as possible with your order number if you need to make a change.
We accept major cards, UPI, net banking, and other payment options shown at checkout.
All transactions are processed through secure payment gateways.
Received order
Inspect the package for visible damage before opening.
Check that all items, sizes, and quantities match your order confirmation.
Once dispatched, you will receive a tracking link by SMS and email.
You can also visit My Orders in your account to view the latest status of your shipment.
Contact us within 7 days of delivery with your order number and clear photographs of the issue.
Our Customer Experience Team will review the case and guide you on the next steps.
Exchanges/Returns
You have 7 days from the date of delivery to return eligible unworn items with original tags intact.
For hygiene reasons, we may refuse returns where it is clear the item has been worn, washed, or soiled.
Go to My Orders, select the delivered item, and choose Return or Exchange.
Follow the prompts in our Returns Portal to complete your request.
Refunds are processed after we receive and inspect the returned item.
The amount is credited to your original payment method within 5–7 business days of approval.
Was this information helpful
Help Center
Frequently asked questions
Product
Each product page includes a size guide with measurements for chest, length, and fit notes.
We recommend comparing your body measurements to the guide rather than choosing based on your usual size from other brands.
If you are between sizes, choose the larger size for a more relaxed fit or the smaller size for a closer silhouette.
Wash cold with similar colours and avoid harsh detergents or bleach.
Turn garments inside out before washing to protect the fabric surface and any detailing.
Air dry or tumble dry on low. Iron on low heat if needed, avoiding direct heat on prints or labels.
Vorcota releases are planned in limited quantities and announced ahead of time on our website and newsletters.
Once a drop goes live, pieces are available while stock lasts. We do not restock every style immediately.
Join our mailing list or follow our updates to know when the next drop is scheduled.
Delivery
We currently deliver across India through our partnered courier network.
Delivery availability may vary for remote pin codes. Enter your pin code at checkout to confirm serviceability.
Orders are dispatched from our fulfilment centre after quality inspection and packing.
You will receive a confirmation once your order has been handed over to the courier.
Complimentary standard shipping is available on prepaid orders across India.
Express delivery options, where available, are shown at checkout with the applicable charge.
Standard delivery typically arrives within 5–7 business days after dispatch.
Express delivery is estimated at 2–3 business days, depending on your location and courier capacity.
We work with trusted logistics partners to dispatch and deliver your order.
The courier handling your shipment is assigned at dispatch. Tracking details are shared by SMS and email once the order is on its way.
Order
Browse the collection, select your size, and add items to your bag.
Proceed to checkout, enter your delivery details, and complete payment to confirm the order.
Orders can be modified or cancelled only before they enter the packing stage.
Contact us as soon as possible with your order number if you need to make a change.
We accept major cards, UPI, net banking, and other payment options shown at checkout.
All transactions are processed through secure payment gateways.
Received order
Inspect the package for visible damage before opening.
Check that all items, sizes, and quantities match your order confirmation.
Once dispatched, you will receive a tracking link by SMS and email.
You can also visit My Orders in your account to view the latest status of your shipment.
Contact us within 7 days of delivery with your order number and clear photographs of the issue.
Our Customer Experience Team will review the case and guide you on the next steps.
Exchanges/Returns
You have 7 days from the date of delivery to return eligible unworn items with original tags intact.
For hygiene reasons, we may refuse returns where it is clear the item has been worn, washed, or soiled.
Go to My Orders, select the delivered item, and choose Return or Exchange.
Follow the prompts in our Returns Portal to complete your request.
Refunds are processed after we receive and inspect the returned item.
The amount is credited to your original payment method within 5–7 business days of approval.
Was this information helpful